"Thank you, I can confirm that I received my parcel and it arrived in perfect condition.  I would happily buy from your business again."
Cheers, Liz Jan 2017

"Thank you for your prompt response to my email. Great service." 
John Jan 2017

"Oh wow, ordered 7/12, shipped 8/12 and received 9/12. What fantastic service, thanks so much. Merry merry Christmas to you all  Sandy" Dec 2016

"The website/shop is great so I expect I'll be a regular shopper. Cheers Jane"  Nov 2016

What speedy and efficient service! The three coffee mugs I ordered on Wednesday 26th arrived on Friday 28th beautifully packed and in perfect condition. I am most impressed.  Many thanks, Sandra" Oct 2016

"Good evening.  Many thanks for your prompt response and excellent customer service. Will definitely shop with you again. Declan" July 2016

"Greetings - I have received my order, many thanks!  I love the selection of Ashdene products available on the HouzeThat site. Reba." June 2016

"Hi, just letting you know my parcel arrived safely today.  Thank you so much.  Happy Easter, Suzanne." Apr 2016

"My plates have arrived, thank you so much!  My sister arrives from the USA on Saturday and I plan on using each of the different Aussie bird plates while she is here.  She will love them!  Thanks for being so quick so I can do this.  Cheryl"  Mar 2016

"Hi, Placemats just arrived, LOVELY!!! Very happy thank you, Dianne." Jan 2016

"Received the coasters today. Thanks for the prompt replacement and great customer service.  Happy New Year!  Regards Kerrie" Dec 2015

"Hi Guys,  Thanks for the great service.  My wife really likes Ashdene and she was wrapped with the other items.  I look forward to getting future pressies for her from you.  Pete.  Sep 2015

"Thank you very much for your help with this matter. I very much look forward to hearing from Michele and receiving a replacement.I have been extremely happy with all customer service I have received from HouzeThat from the purchase of my pressure cooker up until now and I will definitely shop with you again. Thanks again, Crystal" July 2015

"Thank you so much for the lovely cups and the fast delivery, they complete my set so well. Regards Carolyn"  June 2015

"Thank you for your excellent customer service & prompt attention addressing my concerns which I appreciate. Kind regards" Penny, June 2015

"Good morning,  I would like to thank you for your wonderful service. I ordered some Poppy items on Sunday night an collected them from the Post Office yesterday.   Amazing service.   Thank you.  Ros" February 2015

"Thank you so much for my order every thing arrived in one piece. Look forward to doing business with you in the future. Cheers Hilda," February 2015

"Thank you so much for your return email. Your customer service has been wonderful.Looking forward to dealing with you again." Sue, January 2015

"Just to let you know, I received my order today, one design was out of stock I wasn't expecting them for ages..... Delighted with promptness of delivery, packaging and presentation, (individually gift boxed), will definitely be shopping with you again. Merry Christmas "Robyne  Dec 2014 

 "Thankyou for helping with the tracking advice... Parcel arrived in time for celebration and I was very pleased with the customer service you provided."
Regards Sara NSW  Oct 2014

"Thank you for the very quick turn around on my Order which I placed with you recently.  My  two ‘Surface Savers’ were very well bubbled wrapped in their well fitted box and arrived in excellent condition. I choose  the ‘ASHDENE Surface Saver Vintage Wines’ one,  and it was exactly as shown on the website – no surprises of any nature.  I am very happy with my selection and look forward to purchasing from you again.  A very efficient on-line Seller.  Thank you once again."  
Warm regards  Teresa Vic   Oct 2014

"My Blue Wren mug has arrived very carefully wrapped and I’m very pleased with it." 
Thank you. Sehsur August 2014

"Thank you all so very much, it has been a pleasure on my to do business with you and I hope I haven't been too bothersome. I will be a regular customer but now at least I know what I'm doing!"
Kind regards Lorraine July 2014 

"Thank you very much for your prompt response. Yes I will be shopping at HouzeThat again. Look forward to receiving the replacement surface savers soon."  Kind regards Anne-Maree July 2014

"Box arrived this morning and couldn't be happier with the order.  Ashdene make such lovely mugs."
Thanks Peta June 2014

"Wow, that's service. Really appreciate it. I look forward to doing more shopping with you soon."
X   Kim Mar 2014

"Just to say thankyou. The parcel arrived today in time for the birthday surprise. Much appreciated - great service."
Ann-Maree Feb 2014

"Thanks for all your wonderful help. I am very grateful."
Linda January 2014

"You may not believe, but the parcel is already in Wodonga! Beautiful box, perfectly packed. Made it without any damage! Thank you for the swift service !"  Michael January 2014

"Just to let you know that the mugs were a resounding success as a Christmas present (my very particular brother said they were 'perfect') - and yes, they arrived in good time for Christmas Day."
Nola January 2014

"I'm just writing to confirm receipt of the package on Monday 30th December, which was absolutely perfect. Many thanks for delaying the shipment and for the very quick delivery after the delay.  Much appreciated.  My wife is thrilled, as she now has a 6-place setting of this design."
David January 2014

"Thrilled with my box of orders that arrived today. Thank you very much."
Mary December 2013

"Got my mats, quick service thank you and I love them. Quality is great and price was great too."
Rosemarie December 2013

"I appreciate your following up on this order for us and thank you for your prompt and efficient service."
Ros December 2014

"Thank you so much for your kind and helpful efforts to get a new mug to me without excessive expense. I must say, I am very impressed by the quality of customer services, both at Ashdene and at Team HouzeThat, - truly brilliant! I shall definitely keep your details for possible purchases in the future for my family in Australia, and will also recommend you to others."
Heather December 2013

"I have today received the Tree of Life placemats and coasters. I am very happy with them and prompt service you gave us. Thanks."
Colyn October 2013

"I am really impressed. The two 'I Love lavender' teaspoons arrived this afternoon (Monday September 23, 2013) only two business days after placing my order. Thank you for the great service, fast delivery and for your assistance during the online difficulty Thursday of last week."
Best Wishes,  Kevin September 2013

"Hi Team HouzeThat,
The parcel has arrived and goods received, thank you for your excellent service."
Regards, Warren September 2013

"Just wanted to say thank-you for promptly fixing and re-sending my order! Very pleased and happy that it's arrived in time to give as a gift:) Look forward to ordering again from you!"
Regards, Sarah September 2013

"Wonderful customer service.
I just had to contact your company to praise that rare commodity in Australia – truly great customer service.
My very first order with your company was only 3 weeks ago when I ordered some mugs as a birthday gift for a girlfriend’s birthday. ........... Jenny, your customer service operator/”wonder woman”, rang me back to keep me informed of everything that was happening, including reassuring me that if the parcel had gone astray that the company would send another parcel of the same ordered goods to my friend ... However, she did more than that.  Jenny is proactive – something few employees are in most companies with whom I have had dealings ...... In the meantime, I have now ordered twice from Houzethat in the past fortnight and the first order has arrived here promptly and I know the second order, ordered on Tuesday this week, will also arrive promptly.
Again, thank you for your wonderful customer service and Jenny is a “treasure” that the company needs to retain at all costs.  We’re quick to criticise poor customer service in Australia but slow to recognise when it is given.  Your company delivers not only great product but also great customer service.Thank you, " Heather August 2013

"Thankyou for your prompt delivery of the "Crazy Tea Cups" Cup and Infuser. My Friend will love it!"
Cheers, Marilyn. July 2013

"Hi Thank you very much for your reply. I have now purchased several items on line.  It is wonderful!"
Regards Jen. June 2013

"Thanks for amazing customer service.  Folks here in Australia should take lessons from your company!" 
Jo May 2013

"Thank you very much for your prompt reply. I have now been in touch with Houzethat staff again and purchased several items    on line.  It is wonderful!"    Regards  Jen  May 2013

"I received my order of Ashdene crockery, baking dishes and trays, and just want to say it arrived safely, quickly, and very well wrapped.I will definitely purchase from you again."
Thanks Alexandra   April 2013

"Hi Ladies, I received my order today THANKYOU very much so pleased my collection is getting bigger! Will defiantly be a repeat buyer :) I wanted to write this on your page on fb so everybody could see how great you are. Again Thankyou heaps ."
Michelle   February 2013

"Thank you so much for sending my mugs.
They are just beautiful.
I really appreciate all that you have done for me.
Thank you again,"
Becky November 2012

"Item received. Happy client. Excellent service"
Malcolm  October 2012

"Thank you for sending me the Deidre Hunt Birds coasters and placemats.
They are exactly what I wanted. Your prompt service was greatly appreciated.
I will be buying more items in the future from your store.
Thanks again,"
Happy customer,  Catherine September 2012

My order was delivered yesterday and i just wanted to say how impressed i was with your company. I didn't expect to receive my order so quickly, and i thought it was packed really well for delivery. I'm really happy with the level of service i received from Houze That and will buy from your website again."
Regards   Kristine May 2012

Join our Mailing List

Want to be the first to hear about new arrivals and special offers?